Refund, Cancellation & Exchange policy

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.

If you cancel your order AFTER it has been shipped. The cancellation will have to be treated as a Return with all applicable fees.

Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.

  1. For defective items supplied from the manufacturer, you will be eligible for an exchange, refund, coupon or voucher if the item(s) is returned within 3 days from the date of delivery along with the e-payment confirmation.
  2. Promotional items are strictly N-OT refundable unless in the rare case of a manufacturing defect subject to the discretion of
  3. Notwithstanding any laws or otherwise, no exchange or refund will be made for non-defective, correctly delivered products.
  4. Pricing errors – Although we do our best to ensure prices stated on this website are accurate, errors may occur in some cases. Where a pricing error occurs we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.
  5. Exchange request for non-defective, correctly delivered products-(Discretion of should be made within 3 days from the date of delivery and a pickup fee of 10% For Dubai, 15%  for other Emirates will be charged.
  6. All products to be exchanged must be returned in their original packaging along with the original accessories (Product should be in its original condition) within 3 days from the date of delivery.
  7. reserves the right to deny any exchange for cases subject to hygiene.
  8. reserves the right to amend this policy without prior notice.